Refund Policy

At Celesta Campus, we are committed to providing high-quality online tutoring services to help students excel academically. Please read our refund policy carefully before making a purchase.

Refunds

Currently, we do not offer refunds for payments made for completed sessions. Each payment corresponds to sessions already provided, and once a session is conducted, the payment is considered final.

In the future, if we implement a system for upfront payments, a revised refund policy will be introduced to address those scenarios.

Rescheduling Due to Tutor Unavailability

If a tutor is unavailable for a scheduled session, we will automatically reschedule the session at a mutually agreed-upon time. Customers will be informed via email or their registered WhatsApp number regarding the rescheduling.

Promotional Offers

Payments made for discounted or promotional sessions are non-refundable. These offers are designed to provide additional value and are not eligible for refunds under any circumstances.

Customer Support

For any concerns or inquiries related to payments or sessions, please reach out to us via:

Communication

All updates regarding sessions, rescheduling, or any related matters will be communicated through email or the registered WhatsApp number provided during the enrollment process.